Residents Charter
We at Brooklands recognise residents as individuals, each requiring differing care. Accordingly all residents at Brooklands Nursing Home shall have the right to:
- Lead a full and independent life
- Confidentiality of personal, financial and medical records
- Accept or refuse treatment including diagnostic procedures and medication
- Be treated with dignity and respect
- Have the full support of the staff to assist them as required
- Maintain their religious practices
- Continue, adapt or participate in social activities
- Have access to matron or the management
- Have personal items and possessions
- Be provided with nourishing meals and refreshments
- Have access to a telephone and to be able to send and receive private correspondence
- Lead a discrimination free life regardless of race, sex, religion, age or disability
- Retain or change their doctor
- Be informed of all aspects of their condition and proposed care
- Have privacy when receiving personal care, treatment or counselling
- Make a complaint and have it investigated impartially and thoroughly