Residents Charter

We at Brooklands recognise residents as individuals, each requiring differing care.  Accordingly all residents at Brooklands Nursing Home shall have the right to:

• Lead a full and independent life
• Confidentiality of personal, financial and medical records
• Accept or refuse treatment including diagnostic procedures and medication
• Be treated with dignity and respect
• Have the full support of the staff to assist them as required
• Maintain their religious practices
• Continue, adapt or participate in social activities
• Have access to matron or the management
• Have personal items and possessions
• Be provided with nourishing meals and refreshments
• Have access to a telephone and to be able to send and receive private correspondence
• Lead a discrimination free life regardless of race, sex, religion, age or disability
• Retain or change their doctor
• Be informed of all aspects of their condition and proposed care
• Have privacy when receiving personal care, treatment or counselling
• Make a complaint and have it investigated impartially and thoroughly