Dear Care Quality Commission
I am contacting you to express my gratitude for the excellent level of care which my mother receives at Brooklands Nursing Home in East Sussex. During the present Corona Virus situation Care Homes seem to feature in the media only when they experience problems. However, I have not noted many positive news items and I hope this email may go some way to redress the balance and convey my appreciation for all that they do for their residents.
The manager at Brooklands is Mrs Kay Sheil and she is a tireless leader of a dedicated team of staff who have been coping superbly with the current difficult circumstances. She has been able to carry out necessary tests on residents and staff and all PPE equipment has been obtained and utilised from the outset. I won’t list all her staff but every one of them has been a vital part in ensuring that the residents remain safe and well during the pandemic.
My mother suffers from Alzheimer’s disease and has been a resident for nearly two years. She was initially placed at Brooklands for respite care in August 2018 when my father, was rushed to hospital with appendicitis. She was welcomed so warmly and the care and attention she received made a difficult situation much easier for my father and I to bear. It transpired that my father’s health and physical condition meant that we would not be able to continue looking after her at home safely, and with the level of care she needed. The fact that she had settled into Brooklands so easily helped us in our decision that she should stay there. Although my father and I viewed several other nursing homes with a view to moving her, none had the warm, family atmosphere and staffing levels that we wanted for her. Thankfully, with the help of East Sussex Social Services, she has been able to live happily at Brooklands since August 2018.
I would like to commend the whole workforce at Brooklands, the calibre and compassion of the staff is apparent in everything they do. Until the present Corona Virus lockdown, my father and I visited her several times a week and were always welcomed into Brooklands as members of an extended family to which all the residents and their visitors belonged. Whilst professional standards were rigorously upheld and respected, it was apparent that the wellbeing of the residents was prioritised and their care was paramount. Based on my experience working for the NHS for nearly 15 years at Pembury Hospital, I know how rare it is to find the ideal combination of true compassion and kindness with professionalism and expertise. I believe that Mrs Sheil and her staff have achieved this balance and can only be grateful that my mother has benefitted from their care.
I hope that you find this commendation goes a very small way to highlighting some good news about care homes. The fact that Brooklands has successfully nursed some of its very elderly residents with Covid-19 to full recovery bears testament to best practice in barrier nursing and the hard work and dedication of their staff. I cannot express my gratitude highly enough to Mrs Sheil and her entire staff and my father, and I would like to let you know how much we value their care for my mother and for all the residents of Brooklands.