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Residents Charter

We at Brooklands recognise residents as individuals, each requiring differing care.  Accordingly all residents at Brooklands Nursing Home shall have the right to:

  • Lead a full and independent life
  • Confidentiality of personal, financial and medical records
  • Accept or refuse treatment including diagnostic procedures and medication
  • Be treated with dignity and respect
  • Have the full support of the staff to assist them as required
  • Maintain their religious practices
  • Continue, adapt or participate in social activities
  • Have access to matron or the management
  • Have personal items and possessions
  • Be provided with nourishing meals and refreshments
  • Have access to a telephone and to be able to send and receive private correspondence
  • Lead a discrimination free life regardless of race, sex, religion, age or disability
  • Retain or change their doctor
  • Be informed of all aspects of their condition and proposed care
  • Have privacy when receiving personal care, treatment or counselling
  • Make a complaint and have it investigated impartially and thoroughly